Role: Client Success Manager
Location: Sylhet (On-Site – Office)
Working Hours: Monday to Friday (5 Days/Week), 11:00 AM – 7:30 PM
Salary: BDT 40,000 to 60,000 (Based on experience and qualifications)
Vacancy: 1

Job Overview:
Tent Communications is looking for a sharp, driven, and highly capable Client Success Manager who can own client relationships from start to finish and turn every client’s need into a result. Whatever the client’s project is, whether it’s a social media campaign, an influencer marketing campaign, content production, or any other marketing challenge, you take full ownership, solve the problem, and see it through. If you’re a strong communicator, think fast, and love making clients happy, we’d love to meet you.

Key Responsibilities:

• Own the full client relationship, act as the main point of contact, and build strong, trusting partnerships across every account.
• Understand each client’s goals and translate them into clear plans and action, whatever the assignment or project.
• Take complete ownership of any client, any assignment, and any project, and drive it all the way to completion.
• Solve marketing problems proactively and find the smartest, most efficient path to the outcome the client wants.
• Communicate clearly and confidently with clients in fluent English, both written and spoken.
• Coordinate with internal teams (content, design, video, influencer, and performance) to deliver work that meets the brief and exceeds expectations.
• Keep clients updated with progress, reports, and insights, and manage expectations professionally at every stage.
• Use AI tools and modern software to work faster, sharper, and more efficiently.
• Track project and campaign performance, spot what’s working, and recommend improvements.
• Juggle multiple clients and projects at once without dropping the ball.

Qualifications & Skills:

• Bachelor’s degree in any discipline from a recognized institution.
• 1–3 years of experience in client servicing, account management, project management, marketing, or a similar role.
• Excellent English communication skills, both spoken and written (this is essential).
• Strong problem-solving mindset, able to understand a client’s need and own the solution.
• Highly computer literate and comfortable across digital tools and software.
• Confident using AI tools (ChatGPT, Claude, and others) to boost productivity and output quality.
• Solid understanding of digital marketing, including social media, influencer marketing, content, and paid campaigns.
• Client-first mindset with excellent interpersonal skills.
• Ability to multitask, prioritize, and stay calm under deadlines.
• Organized, detail-oriented, and dependable.

Preferred Skills:

• Hands-on experience with social media and influencer marketing campaigns
• Familiarity with project management tools (ClickUp, Trello, Asana, or similar)
• Experience using AI tools for content, research, and workflow
• Basic understanding of analytics and performance metrics
• Meta Business Suite or ad platform familiarity

Why Join Tent Communications?

• Work with exciting local and international brands.
• Friendly, collaborative, and creative agency environment.
• Opportunities for professional growth and career development.
• Competitive salary with performance-based growth opportunities.
• Indoor recreational facilities, including PS5 gaming and billiards.
• Weekly outdoor sports sessions to encourage team bonding and wellness.
• Two annual bonuses: one performance bonus, and one Eid festival bonus.
• Unlimited tea, coffee, and snacks at the office.

Application Deadline: 21st of July, 2026